Having trouble updating your Tax software? It might be your Firewall settings that are not allowing our software to run the updates from the internet. Please follow these steps to add our website to your Trusted Sites on your Internet Explorer.
1. Open up your Internet Explorer.
2. Click on Tools.
3. Click on Internet Options.
4. Click on the icon Trusted Sites and click on the button Sites.
5. Under Add this website to the zone enter updates.custsupp.com and uncheck Require server verification
(https:) for all sites in this zone. Click on the Add button.
6. Click on the Close button and now you will be able to update your software.